Luckily I'm using a Xiaomi phone so all good there. I've since confirmed that my particular problem is also a problem for locals and they solve it by just getting a new number like I have. Why they appear happy with this solution is beyond me.
Anyway when I went to China mobile I went to a store that can't process passports but the clerk personally drove me to the correct store so the customer service was like night and day!
I've recently moved from Jiangsu to Kunming and my phone service got blocked during the train ride. I've tried going to multiple stores but they all say that only Jiangsu can fix the problem then when I get them to call we get the runaround - requests to email a dead inbox, promises to call back which don't happen etc.
According to the internet I just need to dial 10010 and press option 9 but that option doesn't exist any more. Is there an alternative number or menu sequence I need to go through. I know that option 8 then 0 is the department I need to go to but I can't translate over the phone.
I'm here to learn Chinese so might just get my teacher to help me when I start classes next week but i'd rather get this solved sooner.