Yes I tried adding the WeChat account but to progress past the bot and speak to a person you have to verify your number and I can't receive SMS' at the moment.
I've recently moved from Jiangsu to Kunming and my phone service got blocked during the train ride. I've tried going to multiple stores but they all say that only Jiangsu can fix the problem then when I get them to call we get the runaround - requests to email a dead inbox, promises to call back which don't happen etc.
According to the internet I just need to dial 10010 and press option 9 but that option doesn't exist any more. Is there an alternative number or menu sequence I need to go through. I know that option 8 then 0 is the department I need to go to but I can't translate over the phone.
I'm here to learn Chinese so might just get my teacher to help me when I start classes next week but i'd rather get this solved sooner.
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