We used this company and they picked up our stuff on Thursday morning. We shipped some glass items and wood furniture and are a little nervous after reading your post. Is there anything that you could recommend to us for the pick up process that might help things go a little more smoothly (i.e., is there anything we could do to make sure the papers are in order from HK etc?) Thanks for your post. Let us know if there are further updates, and we'll post to let everyone know what happens when we pick up our shipment (in about a month hopefully).