Since my original posting (see below), Tim sent me an email apologizing and offering to make up for my poor experience. I am very impressed by his quick response and personal approach (although my response to him was less prompt). He also informed me that they will be talking to the manager to pass on instructions. All in all, a very professional yet friendly manner in dealing with an awkward situation. I'm very satisfied and have changed my rating accordingly (from 1 to 3 stars)....thank you, Tim
Beware your bill!
The last 4 times I have been to O'Reilly's, they have twice added an extra beer to my bill that was never ordered. Both times, it was a young chinese fellow with decent English (the bar manager, I believe) who tried to argue the point and was quite resistant to change the bill, providing a number of reasons and excuses that were not relevant to the situation. I don't know if this is a mere mistake or if something more pernicious is occurring. My gut reaction from these experiences is the latter, as the particulars of each encounter raised my hackles in how it was dealt with. Good beer, descent food, good atmosphere, but very hesitant to return.