use yer brain mate. q1 who are the main group of customer. q2 most of us whould like to know why its the worst. they must be working really hard to achieve that goal

staff unable. they are given no info, maybe a little knowledge is a dangeroius thing. this is management decision, coming out of a crap system. also yes crap airline but i do feel sorry for the grunt on the ground

2 things. 1 customer service is never great here. 2 and most important, these people have had to deal with chinese travelers during the nations rush to get home, and probably working loads of overtime and taking a lot of crap from shitty people who are most likely to say 'do you know who I am', or just shout until they get what they want, and if they dont get it shout some more, or form a group and lets all shout at the airport staff together. if i had had a week like that, i wouldnt really care anymore either.

may be mistaken identity but either way looks like someone was sending a message. random attack by drunks would not take womans stuff and leave phones. random attack and oportunist theft would not leave phones. taunting sounds like perps preparing themselves for the fight. filming it sounds like premedidated and maybe getting proof for boss. add police uniwilling to do anything till forced to by social media made it public

96 for a mens haircut, you are paying the rent. been to fancy places for less than half that, and that was for the main stylist