Re: the KCEL western campus, I can vouch for the new management (after it re-opened in October). My wife has had Julie Zhao, the new manager, as a teacher for four years, and she's doing a good job at setting up the re-opened western campus to suit students. And she doesn't smoke...
Right now there are only a handful of students, as they reopened in the middle of the semester, but we and our friends like it there. Nifty facility (ping pong table on the fourth floor!), good location (near ChunYuan XiaoQu).
Ouyang, as to your refund, I suggest you drop in and talk to Julie about it, I can guarantee she'll look into it (if she hasn't already from reading your post), and at least give you a straight answer, no double-talk.
My wife has studied one-on-one with Julie Zhao for four years at the main campus, and now we're doing two-on-one at the western campus (now under Julie's management).
She's an excellent teacher, very patient, willing to tailor class time to what you want. Once we're gone, she won't be teaching on the western campus, as she'll have her hands full with administration, but we have seen her use the same flexibility in setting up the new campus to fit students' needs. Right now there are only a handful of students, as they reopened in the middle of the semester, but we and our friends really like it there. Nifty facility (ping pong table on the fourth floor!), good location (near ChunYuan XiaoQu), and I know Julie wants to make sure people get set up with teachers and classes they are satisfied with.
Our personal experience with KCEL and what we've heard from others has been very positive. About the only complaint we've heard is that some individual teachers don't "get" teaching westerners and are not as helpful. But, as has been mentioned, KCEL is extremely flexible with arranging/switching classes, working around our travel plans, getting visas done, etc. The folks in the office have always taken good care of us.