Sorry to read of your bad luck with mail, try this you may do this I do not know!!. Have your name and address [don't miss any thing] printed out in Chinese, plus do in English do the same for return to sender address, zoom too 125% copy out email to your Mum or friends they then print out size to suit mail, Bear tape on to mail [use plenty] do customs declaration,then should have 99% chance of delivery I have been using this method for 3 years now have not had a failure. hope this helps.
I think you can rest easy on delivery I have sent parcels from CIPO got the same very polite and helpful service, sent to my Son in Australia and to my Daughter in Dubai both times arrived ok, don't panic if they do not arrive for around six weeks it takes awhile, only thing they asked us to do was write the receiving Country name in
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